Tickets

Tickets module is a critical part of society operations as it pertains to the residents, which requires timely issue resolution & robust monitoring of vendor performance

Real time ticket status updates in the application with clear resolution timelines

Raising, updating and tracking ticket progress is extremely seamless in the App and any updates on the ticket are reflected real time to the resident

SLA based ticketing management module for robust vendor performance tracking

To ensure timely resolution management team can set SLA’s for each ticket type & any issue not resolved within timelines are auto escalated to concerned team

Role based access control & system flexibility to configure various society requirements

Can configure role based access for data privacy, defect liability period (DLP), various department & ticketing configurations from the Dashboard

Ticketing Roadmap

Module has been designed in a manner to provide seamlessly customer all the relevant details regarding ticket resolution

Raise Ticket

Fill a simple form to raise a ticket

View Tickets

All past and current tickets displayed at one place

Track Status

View latest status along with detailed comments

Rating & Feedback

Post resolution give rating & feedback or reopen ticket