Tickets
Tickets module is a critical part of society operations as it pertains to the residents, which requires timely issue resolution & robust monitoring of vendor performance
Real time ticket status updates in the application with clear resolution timelines
Raising, updating and tracking ticket progress is extremely seamless in the App and any updates on the ticket are reflected real time to the resident
SLA based ticketing management module for robust vendor performance tracking
To ensure timely resolution management team can set SLA’s for each ticket type & any issue not resolved within timelines are auto escalated to concerned team
Role based access control & system flexibility to configure various society requirements
Can configure role based access for data privacy, defect liability period (DLP), various department & ticketing configurations from the Dashboard